Shipping Policy — Free U.S. Shipping
Last updated: October 27, 2026
Listess ships every order free of charge anywhere in the United States. There is no minimum order value, no code to enter, and no sales tax on any order — the price you see at checkout is the complete price.
Shipping Coverage
We ship to all 50 U.S. states, including Alaska and Hawaii, as well as APO/FPO addresses via USPS. We do not currently ship internationally, to U.S. territories outside the USPS network, or to P.O. boxes for freight-sized items. If your delivery address is outside the United States, contact us at support@listess.us and we will suggest alternatives where possible.
Processing Time
- In-stock items are prepared within 1–2 business days of your order.
- Made-to-order or custom-spec items (noted on the product page) require 3–7 business days of preparation before they ship.
- Orders placed on weekends or U.S. holidays are processed the next business day.
Carriers and Delivery Time
Standard parcels ship via USPS, UPS, or FedEx depending on your location and the size of the items. Typical delivery is 3–7 business days after dispatch for the lower 48 states, and 7–12 business days for Alaska, Hawaii, and APO/FPO addresses. Larger multi-piece orders may ship in separate boxes that can arrive a day apart — you will receive a tracking number for every package.
Tracking Your Order
As soon as your order leaves our facility you will receive a shipping confirmation email with a live tracking link. Tracking updates can lag by up to 24 hours while carriers scan packages in transit; this is normal.
Large or Heavy Items
Most Listess products ship as standard parcels. On the rare occasion an item is too large or heavy for parcel carriers, we ship it via ground freight with lift-gate or threshold delivery, still at no charge to you. The carrier will contact you to schedule a delivery window.
Delivery Issues
If your package shows as delivered but has not arrived, check with household members and neighbors first, then contact us within 3 business days at support@listess.us or +1-(240) 793-0363 — we will open a carrier trace and replace or refund lost orders. Damaged-on-arrival items are covered by our Return & Refund Policy.
Undeliverable and Returned Shipments
Orders returned to us because of an incorrect address provided at checkout can be reshipped at no charge once a corrected address is confirmed. If you prefer a refund instead, we issue it to the original payment method.
Questions
Shipping questions: support@listess.us · +1-(240) 793-0363 · 1040 Cowboy Mine Rd, Thermopolis, Wyoming 82443