Return & Refund Policy — 30-Day Returns
Last updated: October 27, 2026
We want every Listess piece to earn its place in your home. If something is not right, here is exactly how we make it right.
30-Day Return Window
You may return any item in new, unused condition — in its original packaging, with all parts and accessories — within 30 days of delivery for a full refund to your original payment method. Items must be clean and undamaged; we reserve the right to refuse returns that arrive in unsellable condition.
How to Start a Return
- Email support@listess.us with your order number and the item(s) you wish to return, or call +1-(240) 793-0363.
- We reply within 1 business day with a Return Merchandise Authorization (RMA) number and the return address.
- Pack the item securely and include the RMA number inside the box.
- Ship it back — for returns that are our error (wrong item, defect, damage), we email you a prepaid label. For change-of-mind returns, return shipping is deducted from the refund or you may use any carrier of your choice.
Damaged on Arrival
If an item arrives damaged or cracked: photograph the damage (the item and the box), keep all packaging for carrier inspection, and email the photos to support@listess.us within 7 days of delivery. We ship a replacement immediately — you do not need to wait for the claim to close — or issue a full refund, your choice.
Defective Products
Manufacturing defects found within 30 days are replaced or refunded in full, including return shipping. Beyond 30 days, defects in materials or workmanship are handled under the warranty terms in our Terms of Service — contact us with your order number and a description of the issue.
Custom and Made-to-Order Items
Items marked "made to order" or customized to your specification are produced specifically for you and cannot be returned for change of mind. If a custom item arrives damaged or defective, we will repair or replace it under the same damaged/defective terms above.
Refund Processing
Refunds are issued to the original payment method within 3–5 business days of the returned item passing inspection at our facility. Your bank may take an additional 3–7 business days to post the credit. Original shipping is always free, so nothing is deducted from your refund except return shipping for change-of-mind returns where noted.
Exchanges
For a different color, size, or set, simply place a new order and return the original — this is faster than a manual exchange and locks in current stock. Note the return in your RMA email so we can watch for it.
Non-Returnable Items
Gift cards and items explicitly marked "final sale" on the product page are not returnable. Everything else in the store is.
Contact
Returns: support@listess.us · +1-(240) 793-0363 · 1040 Cowboy Mine Rd, Thermopolis, Wyoming 82443 · Mon–Fri, 9am–5pm MT